Terms of Service
Legal terms and conditions for using our services
Acceptance of Terms
By accessing and using the website marshallepie.com (the "Site") and related services provided by Marshall Epie ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement.
These Terms of Service ("Terms") govern your use of our website, services, and any content, functionality, and services offered on or through our platform.
If you do not agree to abide by the above, please do not use this service.
Description of Services
Marshall Epie provides the following services:
Development Services
- Web application development
- Mobile application development
- Custom software solutions
- E-commerce platforms
- API development and integration
Consulting Services
- Technical consultation
- Digital transformation strategy
- AI/ML solution design
- System architecture planning
- Technology stack recommendations
Support Services
- Ongoing maintenance and support
- Performance optimization
- Security updates and monitoring
- Technical training and documentation
- Emergency support services
Digital Products
- Blog content and tutorials
- Open-source projects
- Educational resources
- Template and boilerplate code
- Digital tools and utilities
User Obligations and Acceptable Use
Permitted Uses
- Access and use our services for lawful business purposes
- Provide accurate and truthful information
- Respect intellectual property rights
- Maintain confidentiality of login credentials
- Use services in accordance with applicable laws
Prohibited Uses
You may not use our services to:
- Engage in illegal activities or violate applicable laws
- Infringe on intellectual property rights
- Distribute malware, viruses, or harmful code
- Attempt unauthorized access to our systems
- Harass, abuse, or harm others
- Spam or send unsolicited communications
- Reverse engineer or attempt to extract source code
Intellectual Property Rights
Our Content
All content on this website, including but not limited to text, graphics, logos, images, code, and software, is the property of Marshall Epie or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.
Client Content
You retain ownership of any content, data, or materials you provide to us. By engaging our services, you grant us a limited license to use your content solely for the purpose of providing the requested services.
You represent and warrant that you have the right to provide such content and that its use will not infringe any third-party rights.
Work Product
Custom work products created specifically for clients become the property of the client upon full payment, unless otherwise specified in a separate agreement. We retain the right to use general methodologies, techniques, and know-how developed during the project.
Payment Terms and Billing
Payment Schedule
- Projects typically require 50% deposit to begin
- Remaining balance due upon project completion
- Monthly retainer fees for ongoing services
- Hourly consulting billed monthly
Payment Methods
- Bank transfer (preferred for UK clients)
- Credit/debit card payments
- PayPal for international clients
- Stripe for secure online payments
Late Payments
Late payment fees of 1.5% per month may apply to overdue invoices. Services may be suspended for accounts more than 30 days overdue.
Refund Policy
Refunds are considered on a case-by-case basis. Completed work and services rendered are generally non-refundable. Deposits may be refundable if work has not commenced.
Warranties and Disclaimers
Our Warranties
We warrant that our services will be performed with professional skill and care, in accordance with industry standards and best practices.
Disclaimers
Our services are provided "as is" without warranty of any kind, express or implied. We do not guarantee that our services will be error-free, uninterrupted, or meet your specific requirements in all circumstances.
Third-Party Services
We are not responsible for the performance, availability, or security of third-party services, platforms, or tools that may be integrated with or recommended as part of our solutions.
Limitation of Liability
To the maximum extent permitted by applicable law, Marshall Epie shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you to us for the specific service giving rise to the claim during the twelve months preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
Termination
Termination by You
You may terminate services at any time with written notice. You remain responsible for payment of all services provided up to the termination date.
Termination by Us
We may terminate services immediately if you breach these Terms, fail to make required payments, or engage in prohibited activities.
Effect of Termination
Upon termination, we will provide you with completed work products and assist with data transfer as reasonably requested. Certain provisions of these Terms will survive termination.
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from these Terms or our services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For disputes involving amounts under £10,000, we encourage the use of alternative dispute resolution methods such as mediation or small claims procedures.
Changes to Terms
We reserve the right to modify these Terms at any time. When we make changes, we will:
- Update the "Last Updated" date at the top of this document
- Notify users of material changes via email or website notice
- Allow reasonable time for review before changes take effect
Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.
Contact Information
If you have questions about these Terms of Service, please contact us: